Reviews of the technology now standing between people and the state: digital identity, benefits portals, case management, records systems. Coverage weighs vendor claims against uptime, accessibility and contract value. For technology leads in government, procurement officers and civic technologists deciding whether to build or buy.
Reviews of the technology now standing between people and the state: digital identity, benefits portals, case management, records systems. Coverage weighs vendor claims against uptime, accessibility and contract value. For technology leads in government, procurement officers and civic technologists deciding whether to build or buy.
Publishing service-request data turned 311 from a phone line into an accountability instrument — where cities publish request IDs, closed times, and the gaps between.
Asha Venkataswamy · January 4, 2026